• 180 days before the start of the tour: 10%

The voucher is refundable if you return an unused exchange voucher within 11 months of the date of issue.
You will be refunded the value of the pass with a 10% handling fee. (10% of the value of the pass and ticketing service fee will be deducted and refunded to you.)
No refund/reissue is provided for a lost or stolen pass.
※You will need to return the original exchange voucher.
※You will be responsible for shipping fee.( We are not responsible for any loss or delay in delivery.)
SHIPPING ADDRESS
ATTN: JR PASS REFUND
H.I.S. International Tours (NY) Inc.
545 5th Ave. RM 900
New York, NY 10017

• 【Exchange】
  The name on the exchange voucher needs to be exactly the same as the name in your passport.
  The voucher is valid for exchange up to 3-months following the date of issue.
  When exchanging the voucher you would need to present your passport along with proper documentation in order to prove your eligibility.
  The activation date of the pass, once the pass has been exchanged, can no longer be changed.
  Please check the official web site for the Japan Rail Pass Exchange Office & Hours.
• 【Validity】
  Valid on all JR "bullet trains/Shinkansen," limited express trains, express trains, rapid or local trains, and the BRT. (With some exceptions).
  The pass is valid on the Tokyo Monorail, some lines of the Aoimori Railway, and local JR buses(some lines are excluded).
  The Pass is also valid on the JR-West Miyajima ferry.
  The Japan Rail Pass is not valid on private (non-JR) railway lines such as Hakone-Tozan, Nankai Koya, Fujikyu, and Kitakinki-Tango. Some JR trains do travel over non-JR tracks and JR Pass holders are required to pay a supplement for this part of the journey (either onboard or at the station).
  It is a personal pass meant for only one person. Always carry your passport along with the Pass. The station staff may check the passport for validity.
• 【Booking】
  With the Pass, no additional fee is required when reserving seats in Japan.
  To access the platforms, show your pass and/or your ticket to the JR staff located at the gate to the platform.
  To reserve a seat, go to see the agents at the JR ticket office in Japan.
• 【Refund】
  The voucher is refundable if you return an unused exchange voucher within 11 months of the date of issue.
  You will be refunded the value of the pass with a 10% handling fee. (10% of the value of the pass and ticketing service fee will be deducted and refunded to you.)
  No refund/reissue is provided for a lost or stolen pass.
  ※You will need to return the original exchange voucher.
  ※You will be responsible for shipping fee.( We are not responsible for any loss or delay in delivery.)
• 【Eligibility】
  Japan Rail Pass is a special train ticket that can only be purchased by visitors to Japan.
  In order to purchase and utilize the pass, you would need to fit at least one of the two requirements listed below.
  If you are unable to turn in your Exchange Order for a pass because you fail to meet the exchange conditions, you will not be eligible to receive any compensation from the JR Group for use of JR lines during your stay in Japan.
  1. You are a foreign tourist visiting Japan from abroad for sight-seeing, under the entry status of "temporary visitor."
  "Temporary Visitor" entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 days or 90 days for "sight-seeing, etc." If you apply for a "stay for sight-seeing" when you enter Japan, entry personnel will stamp your passport as "Temporary Visitor".
  Only people who have a passport bearing this stamp can use a JAPAN RAIL PASS.
  2. You are a Japanese national living outside of Japan who meets the following conditions.
  People who have both their Japanese passport and written proof—obtained from the embassy or legation of Japan in the foreign country where they live—that they have been living legally in the country for 10 consecutive years or more.
  (Passport name and the name on the permanent resident card have to be matched.)
  ■Acceptable written proof■
  1.Copy of your Overseas Residential Registration issued by the embassy or legation of Japan in the foreign country where you live (limited to an Overseas Residential Registration with a date of acceptance at least 10 years earlier)
  2.Certificate of Overseas Residence issued by the embassy or legation of Japan in the foreign country where you live (limited to a Certificate of Overseas Residence with a date at least 10 years earlier as the date on which your address (or place of temporary residence) was established as your present address)
  3. As a special case limited to the USA, Brazil, and Canada, the Permanent Resident Card issued by these 3 countries can be used as written proof until further notice limited to a Permanent Resident Card confirming your stay in the relevant country for 10 years or more)
• If you have a non-Japanese passport, please be ready to upload a copy of your passport photo page before you make a reservation.
  If you have a Japanese passport, please be ready to upload a copy of your passport photo page and the required document before you make a reservation.